Effective Date: 31st December 2024
Sound Plumbing & Drain (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or interact with us, including through our website and in-person communications.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, and other contact details provided when you schedule services or contact us.
- Payment Information: Credit or debit card details processed through secure payment gateways.
- Technical Data: IP address, browser type, and usage data collected automatically when you visit our website.
- Service Details: Information about your plumbing needs, property details, and service history.
2. How We Use Your Information
We use your information to:
- Provide plumbing and drain services.
- Respond to inquiries and communicate about appointments.
- Process payments securely.
- Improve our services and website functionality.
- Comply with legal obligations.
We do not sell or share your information with third parties for marketing purposes.
3. Sharing of Information
We may share your information with:
- Service Providers: Third-party vendors who assist with operations, such as payment processing or customer service.
- Legal Authorities: When required by law or to protect our rights.
All third parties are obligated to protect your information and use it solely for the purposes specified by us.
4. Data Security
We implement industry-standard measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data.
- Secure access controls for our systems.
- Regular monitoring for potential security breaches.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience and collect usage data. You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your personal data, subject to legal or contractual obligations.
To exercise these rights, please contact us using the information provided below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Sound Plumbing & Drain
7720 NE Hwy 99 D
Vancouver, WA 98665
United States
Phone: +1 360-768-6857
Email: info@soundplumbers.com
Thank you for trusting Sound Plumbing & Drain with your plumbing needs. We value your privacy and are committed to safeguarding your information.